More on Learning, Management and Action Learning

Management is a practice, learned in context. No manager, let alone leader, has ever been created in a classroom. Programs that claim to do so promote hubris instead. And that has been carried from the business schools into corporate America on a massive scale. (Mintzberg, 3-16-09. America’s monumental failure of management)

Practice is what we do.  Context has always been important for learning about practice and transfer has always been a problem for learning as it relates to practice.  Does this make education all hubris? Two responses

The metaphoric response:  Becoming educated is like becoming a gardener.  Knowledge and ideas are the cuttings that we hope to grow into beautiful mature plants.  Practice is the field that we cultivate by matching the appropriate cuttings with conditions we find (soil, climate, etc. . .).

The institutional response: Everything I need to know I learned in Kindergarden, but that only helps me if I can carry kindergarden around with me everywhere I go because learning once never seems to be enough.  Because learning is lifelong, people need lifelong learning resources, not just a degree.

My best response: I like the idea of action learning as a response to the above challenge for the following reasons:

It orients learning towards action and problem solving.  My Vogotskian instrumentalist background leads me to the conclusion that knowledge and ideas are about doing things.  Mintzberg’s challenge is right on the mark.  What you learn in the classroom is about being a good student, not a practice leader.  Being a practice leader takes learning with an orientation to acting in the context of practice and the problems of practice.

It places learning in the contexts of diversity, peer learning and distributed cognition from the way that it places learning in groups or teams.

It fosters a questing disposition (see my 3-28 post).  Action Learning’s questioning and reflecting process seems like a scientific and research orientation, but not in a narrow sense.  It is about scanning the horizon for data to help frame the problem and then scanning the horizon for data relating to solutions.  I would place more emphasis on research methodology (all varieties).

Coaching; It does not leave the team alone, but provides them with a resource person.  This looks like potential role for the university services that extend beyond the classroom.  Hopefully the coach / resource person does not stand alone, but has institutional resources that they can bring to bear to help support specific team learning problems.

I’ve already mentioned a need for research methodology as a resource to team learning.  To this I will add measurement.  I believe the questioning and reflecting methodology can be expanded to the benifit of this process.

There are Many Valuable Forms of Measurement in Social Science Related Fields

A recent HBR article touts the benefits on ethnography at Intel. (Ethnographic Research: A Key to Strategy. By: Anderson, Ken, Harvard Business Review, 00178012, Mar2009, Vol. 87, Issue 3)  There are many types of measures in the social sciences.  Each has its own strengths and weaknesses and each has a place in your measurement repertoire.  But, as this article points out, if you limit your view of measurement and science (or data collection and how you are able to deal with different kinds of datum) you will ultimately lose out.

Some people may not like this kind of viewpoint.  It tends to broaden one’s field of vision and many people like to stay narrow and focused.  There is a time and a place for narrow and focused, but there is also a time and place for broad.  Reminds me of something Martin Buber wrote (paraphrasing)

Only a fool give someone three choices.  The wise man gives only two choices, one that obviously good and one that is obviously evil.

I do hope I am correct in reading this sarcastically.  If this is indeed the knowledge age, we need lots of people who can deal with 3 and more choices on a regular basis.

Two New Project Ideas – Validity and Social Media Pedagogy

For the next couple of months I should have time to pursue some intellectual projects.  #1 is backward looking (extending on things that I have researched in the past) and #2 is forward looking (developing ideas and knowledge in areas to which I have not devoted as much time).  

#1 Evidence-based programs (practice, management, education, etc.) as well as quality programs like six sigma miss an important point if they do not focus on measurement concerns.  All these programs begin with measurement to generate data and measurement concerns should be at the center of their methodology.  All of these programs start by defining a standard methodology, and that is all well and good, but in an example of quality data in / quality conclusions out, their methodologies can only be as good as the quality of their data.  

The question is, how do you determine good data.  A simplistic definition of good data will only obscure the issue and result in an intellectual sleight of hand.  I propose validity as an idea that has measurement and data quality as its central focus and can provide a framework that can eliminate and clarify this issue.  Specifically (as I mentioned before) I like Messick’s framework.  It’s complex, but not unmanageable, and serves to provide a 360% view of data and measurement quality.

#2 Social media pedagogy.  This is about how to use social media to teach and to further student development.  To this question I will also use a Vygotskian constructionist lens by which I determine what outcomes might look like.  That is, Vygotsky help me to determine what I want students to be able to do, and social media are the tools by which those outcomes can be achieved more effectively and efficiently.  These ideas should occupy some of my thinking (and posting) for a while.

Note – Maybe pedagogy is not the best term given its pedantic history, but again I am following Vygotsky who seemed to have a broad and forward-looking perspective on the subject.